Returns Policy - Health and Beauty Express
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Returns Policy

If for any reason you are not happy with your purchase, you may return items to us within 30 days of receipt.

Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and must be returned within 30 days of dispatch.

Please send all return items back to the below address:

HB House
1 Rosemead
9 Coopers Lane
Verwood
Dorset
BH31 7AZ

To ensure we process your return and refund as quickly as possible, please follow the procedure below.

UK Returns Procedure

  1. Please contact us by emailing cs@hbexpress.co.uk and give a full explanation of your reasons for returning the goods. Your message must contain the Order Reference Number from your Dispatch Note.
  2. We will e-mail you back with your Returns Authorisation code that will need to be included on the dispatch note/receipt when the goods are returned.
  3. Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.
  4. Re-package the parcel using appropriate packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt that includes your returns authorisation code within the parcel.
  5. Request a proof of postage. Without this, you will be unable to make a claim, should the return parcel go missing. (Please note: Health and Beauty Express will not be liable for any lost returns).
  6. Please allow up to 14 working days for action of your return.

Please note: Health and Beauty Express will only reimburse the cost of the products and not any postage or shipping fees.

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