If for any reason you are not happy with your purchase, you may return items to us within 30 days of receipt.
Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and must be returned within 30 days of dispatch.
Please send all return items back to the below address:
9 Coopers Lane
To ensure we process your return and refund as quickly as possible, please follow the procedure below.
UK Returns Procedure
- Please contact us by emailing firstname.lastname@example.org and give a full explanation of your reasons for returning the goods. Your message must contain the Order Reference Number from your Dispatch Note.
- We will e-mail you back with your Returns Authorisation code that will need to be included on the dispatch note/receipt when the goods are returned.
- Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.
- Re-package the parcel using appropriate packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt that includes your returns authorisation code within the parcel.
- Request a proof of postage. Without this, you will be unable to make a claim, should the return parcel go missing. (Please note: Health and Beauty Express will not be liable for any lost returns).
- Please allow up to 14 working days for action of your return.
Please note: Health and Beauty Express will only reimburse the cost of the products and not any postage or shipping fees.