My delivery has arrived damaged, what do I do? - Health and Beauty Express
Delivery Info

Standard delivery £3.95. Free on all orders over £50

My delivery has arrived damaged, what do I do?

In cases where the rejection of the goods is due to a defect or discrepancy in the order, you are entitled to a full refund or replacement. The faulty or damaged product must be returned to us before the refund or replacement can be issued. We will examine the returned product and will notify you of your refund within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

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