FAQ - Health and Beauty Express
Delivery Info

Standard delivery £3.95. Free on all orders over £50

Do you offer samples?

We offer a selection of samples for some products, if you would like to try a specific product please email us on cs@hbexpress.co.uk with the details and subject to availability the sample will be sent to you with your next order.

My delivery hasn’t arrived, what do I do?

Any date or period for delivery should be considered as indicative only, although it is our policy to try to despatch all orders within 5 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier and we will email […]

My delivery has arrived damaged, what do I do?

In cases where the rejection of the goods is due to a defect or discrepancy in the order, you are entitled to a full refund or replacement. The faulty or damaged product must be returned to us before the refund or replacement can be issued. We will examine the returned product and will notify you […]

What is your returns policy?

If for any reason you are not happy with your purchase, you may return items to us within 30 days of receipt. Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and must be returned within 30 days […]

How to place an order?

Search the site for all of the products you would like. Add them to your basket by clicking add to basket. Once you have finished shopping go to Checkout and enter your email address and password if you are a returning customer or by entering your email, name, contact number, billing and delivery address. You […]

How can I track my order?

Our Express and Saturday premium delivery service provides you with full visibility of your parcel’s journey. Your tracking details will be emailed after dispatch and further updates will follow by email or SMS, including your 1 hour delivery time slot. You can also track the progress of the delivery on a real-time map, all the […]

How long does delivery take?

Standard Saver Delivery ensures your parcel will arrive within 3 – 5 working days from the date of dispatch providing all items are in stock. This is our slowest service and if you would like your health and beauty products delivered sooner please upgrade to our Express Premium Delivery service. Note that working days exclude Saturday, […]
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